BB&T says 'technical issue' impacting online, ATM services

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On Friday afternoon, a BB&T customer contacted 11Alive because she was not able to access her bank account to check her balance on line.

The bank tweeted overnight Thursday that digital banking, Phone24 and ATM services are now down.

BB&T said some customers' online information will not be immediately be updated on Friday afternoon.

The Winston-Salem-based bank acknowledged the outage Thursday and Friday on its website and Twitter account but did not specify what went wrong.

"We are listening to our clients and we are committed to making this right", said Brian Davis, BB&T director of corporate communications.

Roger Beahm, executive director of the Center for Retail Innovation at Wake Forest University, said BB&T's service issue particularly is intrusive given that "today people take digital-banking services for granted, just as they do electricity or gasoline".

Thank you so very much for your patience. If clients have incurred fees directly related to this outage, we will waive or reimburse those fees.

BB&T cited "an equipment malfunction in one our data centers" as the cause of the outage. We're also here to assist with any other challenges.

BB&T said at this time, it has no reason to believe the issue is related to cybersecurity.

By 3:30 p.m. Friday, it posted a notice that branches would stay open extra on Friday and branches that are normally open Saturdays would have two additional business hours.

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