Emergency Services Address Triple Zero Line Outage

Cut emergency cable sparks Triple Zero crash across Australian capitals as the Telstra network goes down for the second time in three days

Telstra believes a fire caused by a lightning strike is behind a cable outage that has caused intermittent outages for the Triple Zero emergency service.

The outage is mostly affecting NSW but there are some interruptions in Victoria, South Australia and WA.

NSW emergency services moved quickly to reassure people they are still responding to alerts but noted the interruptions hadn't been resolved.

"We are deeply sorry for the interruptions".

There are signs some services are being restored, with TPG Telecom chief operations officer Craig Levy saying tests within the last hour show emergency calls were coming through.

If any customers are still experiencing issues with their service we encourage them to contact a Telstra customer service representative.

If unable to get through on Triple Zero, callers requiring emergency assistance should call the Police Assistance Line on 131 444.

South Australia Police issued similar advice as to the number to be called. However, an issue occurred with the routing of some traffic which resulted in intermittent disruptions to E000 calls.

"We apologise for the inconvenience and have our teams working on this as a priority".

The company was forced to issue an apology on Tuesday after an outage to the 4G network left customers unable to make or receive calls. She was previously a reporter with the Brisbane Times and Domain.

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